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Student Training Terms and Conditions

Students must read, understand, agree, and sign the terms and conditions prior to commencement of their desired training course run by Forktime. A hard copy of this agreement will be supplied to each student at the commencement of each course for them to sign.

Forktime’s rights and obligations include:

  1. Provision of quality assessment services in a competent manner through the provision of quality resources and staff.
  2. Assessment is performed by qualified assessors with the required knowledge and currency in the needs of industry.
  3. Guaranteeing to provide assessment services to customers who have met their obligations with regard to completion of enrolment details, and financial payments.
  4. Guaranteeing that in the event that Forktime cannot deliver a course, a full refund of all monies paid to Forktime will be refunded to the purchaser.
  5. Committing that training will not be offered to participants who fail to wear PPE or fail to pay for the course.
  6. Choosing to terminate a customer’s training if they fail to uphold these standards.

Training programs

Training Services provided to clients follow the policies and procedures developed to meet the National Training Framework and the Standards for NVR Registered Training Organisations. Savsply run a range of programs that are both accredited and non-accredited. Programs have been ratified by State and /or Commonwealth Government.

Accredited programs

Accredited programs are usually competency based which means that training and assessment or recognition of current skills and knowledge focuses on the development and recognition of a person’s ability to apply relevant knowledge and skills to perform workplace tasks to a specified standard. The specific skills and knowledge required for a particular workplace application are set out in Units of Competency and these can be grouped together to make up a nationally recognised qualification. Nationally recognised qualifications are set out in Training Packages and these can be viewed at www.training.gov.au

Each qualification has a list of employability skills which describe the non-technical skills and competencies that are important for effective and successful participation in the workforce. For each qualification there is specific employability skills listed under the following headings:

These employability skills will be part of the assessment requirements of a nationally accredited course. A summary of the employability skills to be developed through a qualification can be downloaded from www.training.gov.au

It is important to note that the rules and requirements of a Unit of Competency and a qualification are applied to any client regardless of where they are, or the mode of training delivery provided. You could be a full time client in a classroom or the workplace or you could be applying for recognition of the skills and knowledge currently held.

Each Unit of Competency is made up of the following:

To be deemed Competent in any Unit of Competency you must be able to provide evidence of the required skills and knowledge to complete work tasks in a range of situations and environments, including simulated applications in the classroom over a period of time.

Evidence is the material proof that you have performed the specified competency or task to the required standard over a period of time. Your evidence requirements will be determined by the Unit of Competency, employability skill requirements, industry expectations, Government regulations, and your qualifications and current experience. Evidence can take many forms and you will be required to present more than just one piece of evidence.

Examples of evidence could include one or more of the following:

Your evidence must also demonstrate the following:

Assessment process

The assessment process will be explained during the training.

Applying for Extension

All extensions must be applied. It is expected that all assessment tasks are to be completed to achieve competency. Additional day / days training can be added at no cost to ensure outcomes achieved. If there are difficult circumstances, please contact your assessor.

Enrolling in a Training program

To enrol in a training program at Savsply Pty Ltd T/as Forktime, you will need to contact the Office on 02 4577 9577 or email greg@forktime.com.au upon contact we will send out course information / details & enrolment information about the course. When Savsply receives your application we will discuss the following:

Client Selection

Savsply is committed to ensuring that all client selection processes are fair, equitable and consistent with workplace performance, competency level and the Training Package requirements. Therefore selection into a training program is based upon the applicant:

Savsply shall ensure that any applicants who do not meet entry requirements are advised of any appropriate pre entry training they may take to meet eligibility criteria.

Client Enrolment

Savsply Pty Ltd T/as Forktime is committed to the enrolment of clients when the organisation has the capacity to deliver the course for which the client is enrolling and where the client has:

Recognition of Prior Learning (RPL)

You have the opportunity to apply for recognition of prior learning (RPL). This means that you can submit evidence for a Unit(s) of Competency and have it assessed by a qualified Assessor without completing the training.

Savsply Pty Ltd T/as Forktime believes that no learner should be required to undertake a competency or element of a competency in a qualification for which they are already able to demonstrate satisfactory achievement of the performance outcomes stated in the endorsed training package or nationally recognised course.

Savsply Pty Ltd T/as Forktime aims to maximise the recognition of a learner’s prior skills and knowledge whilst at all times maintaining the integrity and standards of the defined learning outcomes of the specific qualification or course of study.

If you think you have the necessary knowledge and skills to match a Unit(s) of Competency at the required standard you need to contact Forktime on 024577 9577 who will provide the information you need to complete an RPL.

Any documents that you provide to support your claim of competency must be the originals rather than copies. Your original documents will be photocopied and handed back to you. It is also expected that any evidence submitted is your own and if the work of others, formally acknowledged.

Regardless of the type of evidence that you submit, Assessors must be confident that the evidence meets the following criteria:

Savsply is committed to ensuring that all judgments made by Assessors against the same competency standards are consistent. Your Assessor will examine the evidence that you present and then make a judgment on that evidence which will be either:

Your assessor will advise you what you can do if you receive a NYC for your assessment task. If you are deemed not competent in your initial assessment, you are allowed a second attempt after further training. However, if you are deemed not yet competent in the second attempt, you will be required to re-enroll. Please talk to your assessor if you have any concerns.

Making the most of the training program

It is very important to make the most of your training opportunity. Please note it is your responsibility to do this. To optimize your own learning and successful completion, undertake to do the following:

Getting help

At Savsply your Trainers and Assessors are your best support. If you are in need of some support please speak to them. Savsply can also arrange the following:

Training Pathways

There are many training opportunities available to you and if you would like to find out about these please speak to your Trainer or Assessor.

Rules and regulations while completing a program

Savsply is committed to providing a learning environment that encourages clients of all abilities to participate and to successfully complete their training program. Savsply ensures that all training programs are delivered in accordance with the rules and regulations set out by the relevant regulatory body. If you require any special assistance please inform our staff on enrolment. Savsply respects the client’s right to privacy and confidentiality.

Appeals

If you have a complaint, grievance or wish to appeal any decision while completing your training program Savsply has a documented process for you to access and follow. See advisory committee notes, complaints procedures located within Forktime. If you would like to find out more please contact Greg Saville at 024577 9577 to make an appointment.

Refund Policy

Refunds for enrolments will be granted without penalty up to 48 hours before the start of a course and any deposits paid will be refunded (excluding the administration booking fee of $100.00). The refund turn-around time is approximately 14 days.

Another student may be substituted at any time before the start of the course should the enrolled student not be able to attend. However Savsply must be notified before the course commences. If non-attendance, or no cancellation notice is received, or if the cancellation is within 24 hours of the start of the course, all deposits paid and the administration booking fee will not be refunded.

If a student fails to complete the course or chooses not to continue the course, no refund is given.

If the SafeWork NSW assessment fee is paid in advance and sufficient notice was able to be given and agreed by the SafeWork NSW assessor (usually within 48 hours) the SafeWork NSW assessor’s fee will be refunded. If insufficient notice is given to the booked SafeWork NSW assessment, the assessor’s fee will still be charged and is not refundable.

ForkTime reserves the right to cancel or postpone a course to another date. All enrolled students will receive a full refund if the postponed date is not suitable. ForkTime reserves the right to decline a client’s enrolment for a course if the client/student fails to comply with legislative requirements, clients/students in this case will receive a full refund.

If a student/client is found not yet competent and chooses to return within a 60 day period, they may continue their course but will be charged a further SafeWork NSW re-assessment fee and may be required to pay a further training fee. Maximum limit of 100 days applies.

Guarantee

ForkTime will honour all booked courses in respect to location, pricing, and trainer. The nature of the guarantee given by our NVR registered training organisation is to complete the training and/or assessment once the student has commenced study in their chosen qualification or course.

In the unlikely event of a cancellation of a course, the students are offered either a full refund of any fees charged, or a postponement to another date, or a substitute trainer to conduct the course.

In the unlikely event of a cancellation of an assessment, the students are offered either a full refund of any fees charged, or a postponement to another date, or a substitute assessor to conduct the assessment.

Legislative Requirements

We are subject to a variety of legislation related to training and assessment as well as general business practice. This legislation is continually being updated and RTO Manager is responsible for ensuring all staff are made aware of any changes to current legislation. Current legislation that effects our operations includes but is not limited to the legislation listed below:

Commonwealth Legislation:

State Based Legislation

Work Health and Safety Policy

The Work Health and Safety Act 2011 and Work Health and Safety Regulations 2011 describes Savsply duty of care to provide a safe and healthy working environment for all students, and the employee’s duty of care to take reasonable care for the health and safety of others within the work place. This includes the provision of:

The following Procedures and Standards must be observed to achieve a safe working and learning environment:

Harassment and Discrimination Policy

We are required under Australian law to ensure that we provide a workplace that is free from all forms of harassment and discrimination (including victimisation and bullying) so that all staff and participants feel valued, respected and are treated fairly.

We will ensure that all of our staff understand their roles and responsibilities in creating such a workplace, by a process of training, communication, mentoring and by example. We will ensure all of our staff members are aware of the processes and procedures for addressing any form of harassment or discrimination.

Staff and participants should be aware of the following definitions:

Specific principles

All staff and participants have a right to work in an environment free of any form of harassment and discrimination;

Privacy

Forktime takes the privacy of our participants very seriously and we will comply with all legislative requirements. This includes the Privacy Act and Australian Privacy Principles (2014) In some cases as required by law and as required by the NVR Standards we will need to make your information available to others. In all other cases we ensure that we will seek the written permission of the participant.

The thirteen Privacy Principles are defined below:

National Vocational Education and Training Acts 2011

These three acts are named in the legislative listing and define the acts of Federal Parliament that empower ASQA to administer the operations and compliance of RTOs in most states of Australia, and any RTOs that operate in more than one state in Australia.

This includes the right of ASQA to audit Forktime, apply penalties for non-compliance and define the requirements to retain records and other administration and operational requirements of a functioning RTO.

We are answerable to ASQA for our operations.

Standards for NVR Registered Training Organisations 2012

These are the standards that govern our operation as a RTO.

Thus we are answerable to ASQA for our conduct as a RTO. Being an RTO is a privilege not a right and as such we need to comply with all the requirements of the standards and of ASQA all the time.

Working with Children

We accept people under the age of 18 in our training programs. We will comply with all requirements of the Child Protection (Working with Children) Act 2012 (NSW).

A list of all relevant legislation is available from the Federal Police Website

Further information on the Working with Children’s Check is available from Forktime.

Copyright Laws

All employees must comply with copyright laws.

Infringement of copyright is not permissible. All staff should note the following conditions:

Student Support

ForkTime will strive to accommodate the special needs of any student as far as is reasonably practicable. Please contact our office to discuss your needs prior to the start of the course.

Student Records

Access to records of participation and progress is available upon request and are securely stored for 30 years.

Attendance

All Client/students are required to attend all relevant sessions and sign the attendance paperwork confirming their presence. Non-Attendance may mean that the unit of competency of the course may not be met and additional sessions may be required. A further cost to the student may apply in this case.

Recognition of Qualifications Issued by Other RTO’s

ForkTime will recognise qualifications and statements of attainment issued by other approved Registered Training Organisation throughout Australia. The qualification or statement of attainment must be equivalent to the outcomes of the course requested. Please contact us for more details.

Access and Equity

ForkTime will provide training and assessment services and students will not be restricted on grounds of sex, age, or race. ForkTime strives to achieve equitable outcomes within the vocational education and training (VET) and follows the nationally agreed goals of the VET system.

Literacy and Numeracy Assistance

ForkTime will as far as is practical provide literacy and numeracy support to students who require help. Although specific guidelines are in place for all SafeWork NSW High Risk Licence assessments and must be adhered to.

Disability support

ForkTime will as far as is practical provide support to students who require help. Although specific guidelines are in place for all SafeWork NSW High Risk Licence assessments and must be adhered to.

Misconduct and Discipline

Any student displaying disruptive behaviour may be asked to leave a training session. He or she has the right of appeal through our appeals process.

Assessment Procedures for High Risk Licenses

The assessment of a student’s skill will be carried out fairly, and consistently. SafeWork NSW governs the assessment procedure. For more information please contact us. SafeWork NSW may request that a High Risk Work licence holder be reassessed any time. They may also suspend, cancel or refuse to issue or renew a High Risk Work licence if the licence holder refuses or fails to comply, without reasonable excuse, with the requirements set out in a written notice.

RTO Advisory Committee

The RTO advisory committee is set up to advice on information as to the course content and structure as new conditions arise. The committee can also act as an independent group of external members who can act of your behalf in the case of a complaint or disagreement between the student, client and the operating RTO.

Complainants may be contacted and asked to provide additional information to support their complaint. If you lodge an anonymous complaint we may be unable to investigate it fully. If you wish to lodge your complaint externally or wish it to go to the RTO Advisory Committee to have your complaint investigated and responded.

Student Acknowledgement

During the course of this program, I understand and acknowledge that; My rights and obligations, as defined in the Participant Handbook include:

  1. My obligation at all times to conduct myself safely and in adherence to all relevant legislation.
  2. I will actively attempt all training and assessment tasks with serious effort.
  3. That I will comply with all safe and lawful requests.
  4. I will arrive on time and will return on time from all breaks.
  5. That I will not bully, abuse, vilify or fail to treat all people participating, associated with, or in the vicinity of Forktime training venues with the utmost respect and courtesy.
  6. I understand that there are no other fees and charges applicable to this course with the exception of the cost for a replacement statement of attainment which is $55.00 including GST.

Forktime’s rights and obligations include:

  1. Provision of quality assessment services in a competent manner through the provision of quality resources and staff.
  2. Assessment be performed by qualified assessors with the required knowledge and currency in the needs of industry.
  3. Guaranteeing to provide assessment services to customers who have met their obligations with regard to completion of enrolment details, and financial payments.
  4. Guaranteeing that in the event that Forktime cannot deliver a course, a full refund of all monies paid to Forktime will be refunded to the purchaser.
  5. Committing that training will not be offered to participants who fail to wear PPE or fail to pay for the course.
  6. Choosing to terminate a customer’s training if they fail to uphold these standards.

You may download a copy of our Student Terms here

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